Flights Terms & Conditions

FLIGHTS TERMS & CONDITIONS

1. General

(a) Travcast acts as an agent on behalf of the Third Party Provider(s) to facilitate flight bookings. Flight fulfilment is provided by the airline(s) selected at the time of booking. The traveller is bound by the terms and conditions and fare rules of the selected airline(s).

(b) Flights can only be purchased for Travcast customers or over the phone. All fare prices and fees are in INR unless otherwise stated.

(c) By using Travcast's services, the traveller acknowledges and agrees that Travcast may receive a commission or an affiliate fee or a marketing fee from transactions entered into by the traveller using the services.

(d) Travcast is authorised to provide the traveller's contact details to airlines for the purpose of airlines (or their agents) providing operational notifications or updates in connection with the traveller's flights.

(e) The Frequently Asked Questions contain key information and detail on how to book flights.

2. Refunds

(a) The traveller's right to a refund of an airfare booked on the website is strictly governed by the terms and conditions of the specific airfare purchased and as determined by the applicable airlines. Many fares are non-refundable or incur fees for changes. The traveller will be charged a fee for changes/cancellations by Travcast, and airline charges or cancellation fees may also apply to the particular airfare. At all times, any fees charged either by the airline or by Travcast will remain non-refundable.

(b) Travcast shall only be liable to provide a refund to the traveller to the extent that it actually receives a refund from the relevant Third Party Provider and to the extent that such a refund from the relevant Third Party Provider exceeds the Travcast cancellation fee (as outlined below). Where refunds are due to the traveller from a Third Party Provider, Travcast will provide reasonable assistance to the traveller in claiming such funds from that Third Party Provider. In that situation, Travcast is authorised (but not obliged) to seek such refunds from the Third Party Provider directly and on its own behalf.

(c) The turnaround time from the date of the traveller's request for a refund to the date the traveller is provided with the refund may take up to 6 months. This is beyond the control of Travcast.
(d) The '15-days money-back guarantee' and Travcast Refund Policy only applies to purchases of hotel and resort packages and does not apply to flights, which are subject to the refund/cancellation policies of the respective flight operator. As a result, while it may be possible to refund the hotel package purchased through Travcast under the '15-days money-back guarantee' or under the refund policy generally, the traveller will not be able to obtain a refund of any flight purchased under the same terms, and Travcast accepts no responsibility in this regard.

3. Service Fees

(a) The traveller will be charged a Service Fee for all fares purchased with Low-Cost Carriers which includes (without limitation) all flights where accommodation is purchased in the same transaction. The relevant Service Fee is outlined in the table below.

Domestic: 250 INR

International: 450 INR

(b) The traveller will be charged a Service Fee for all fares purchased through us where no accommodation is purchased in the same transaction, outlined below.

Domestic: 350 INR

International: 550 INR

c) The Service Fee covers a range of costs, services, fees and charges in relation to providing you with Customer Service in relation to your booking and includes GST. Travcast provides customers access to 24/7 support channels including telephone and email support and frequently asked questions. Changing or cancelling flights will also incur additional service fees as outlined below.

(d) For any Low cost carrier bookings (bundled with accommodation or standalone) you will be charged the following Service Fee in relation each applicable booking:

Domestic: 350 INR
International: 550INR

(e) The Service Fee included in your booking payment summary is non-refundable and will be charged to you at the time of booking. Funds need to be available on your credit card or method of the purchase at the time of making the booking otherwise ticketing will not take place and you may need to rebook a higher-priced fare. These Service Fees do not include any other fees which may be incurred for additional baggage, seating and associated credit card payments.

Change / Cancellation Fees

(a) Not all fares are able to be cancelled or changed. However, where such fares are able to be cancelled or changed, you will be charged as follows, in addition to airline fees. A name correction will be deemed a change, and therefore change fees will apply.

(b) For changes made to your ticket, a change fee will apply per person/ticket as follows:

(c) In the event that your ticket is able to be cancelled, and you need to cancel your ticket, a cancellation fee will apply per person/ticket as per airline policy and a fixed service fee of INR 750.

4. Pricing

(a) Travcast makes no representation that its airline price sales are identical to prices on individual airline sites that may exist from time to time.

(b) Travcast reserves the right for marketing and commercial reasons to modify prices at its sole discretion.

(c) The Service Fee for bookings is non-refundable.

(d) Travcast Credit is not able to be used for flights (including any flight component of an accommodation/flight package).

5. Passports / Visas / Baggage

(a) It is your responsibility to be aware of the obligations around passports, visas, and baggage relevant to your flight and associated trip, and Travcast accepts no responsibility in connection with these matters.

(b) All departing passengers require a valid passport for international travel. This means the passport must be valid for a set minimum period beyond your travel dates (the required minimum period depends on the country you visit). All domestic flights require a photo ID to board.

(c) Please ensure you have a valid Passport well in advance of travel, as either the airline staff or immigration authorities will not allow you to pass through customs and board your flight without this documentation. Some countries require you to have at least 10 months validity from your return date back to your country of origin.

(d) A visa provides you with the authority as a non-citizen to travel to another country. Some countries will not allow you to enter without a visa, or in some cases, without proof of a return or onward electronic or paper ticket.

(e) Please ensure you have a valid Visa (as applicable) for all the countries you are traveling to, which require a visa well in advance of travel, as either the airline staff or immigration authorities will not allow you to pass through customs and board your flight without this documentation.

(f) Visas are obtained from the issuing authority in India, usually an embassy. Visa requirements vary by both the country you are travelling to and the current citizenship you hold, so please ensure you check well in advance of your travel dates to allow sufficient processing time as required by the embassy. If you have booked a one-way ticket, please ensure you have checked with the Consulate of the country you are travelling to in order to ensure that you comply with their laws and regulations.

(g) Baggage allowances and fees vary by airline and cabin class. Please check with your airline for specific details regarding baggage allowances and fees for your itinerary. Travcast accepts no responsibility for any baggage fees incurred by passengers.

COMPLAINTS OR PROBLEMS

We at Travcast strive to ensure that the flights booked for you are implemented as arranged. However, in the event that a problem occurs or complaint arises in respect of the flight or associated service, we urge you to take it up with the airline directly through the airline’s complaint handling process.

LIABILITY

(a) Travcast does not accept responsibility or liability for any acts, omissions, or defaults, whether negligent or otherwise, of any airline. Neither Travcast, nor any agent or affiliate accepts any responsibility or liability of any nature whatsoever for the acts, omissions or defaults (whether negligent or otherwise) of the agents or employees of airlines, air carriers or any other facilities providers or travel agents used in connection with flights, over whom Travcast has no direct control.

(b) Travcast is not responsible for subsequent changes to airline scheduled departure times, departure dates or flight cancellations. We recommend that you keep yourself informed about any updates or changes in the flight schedule through the airline's official website or customer service.