This agreement ("Agreement") is between you and Travcast, a travel company based in Lucknow, Uttar Pradesh India. By using our website, you agree to be bound by the terms and conditions set out herein.
BOOKINGS AND CANCELLATIONS
Travcast sells bookings, ticketing and other ancillary services for travel, accommodation, and leisure activities ("Arrangements"). Travcast is neither a common carrier nor a private carrier and does not provide any of the travel, accommodation or other activities described on this website ("Travel Products"). Travcast acts as your agent in making the Arrangements with third-party suppliers who provide Travel Products as principals ("Suppliers"). Travcast is not the agent of any such principal.
Cancellation (FIT)
- Cancellation received before 25 days of departure will incur a 30% cancellation fee.
- Cancellation between 15th -25th days of departure will incur a 60% cancellation fee.
- No Refund within 14 days.
- No Refund on No Show.
- Flight Cancellation as per Airlines Policy + IV service facilitation fee.
Cancellation (GIT)
- Cancellation received before 30 days of departure will incur a 40% cancellation fee.
- No Refund within 30 days.
- No Refund on No Show.
- Flight Cancellation as per Airlines Policy + IV service facilitation fee.
USER AGREEMENT
This agreement is between you and Travcast. By visiting and/or using the website, you agree to be bound by the terms of this agreement ("agreement"). We reserve the right to modify these terms and conditions at any time without notice, and it is your responsibility to review these terms and conditions periodically.
CAPACITY
By making a purchase through the website, you warrant that you are over 18 and that you have the legal right and ability to enter into a legally binding agreement with us. No persons under the age of eighteen (18) are permitted to use the website or to sign up as a member of the website.
WEBSITE CHANGES
We reserve the right to change, alter, vary or amend the website at any time. We may, in our sole discretion, terminate your account or restrict your access to the website. If we do this, you may be prevented from accessing all or parts of the website, your account details, or other content contained in your account. In the event that this occurs, you will still be entitled to access those packages that you had previously purchased through the website.
DISCLAIMER
The prices shared with you at the time of your booking on the final invoice apply. The prices are final prices inclusive of GST (where applicable) and all other price components (including relevant taxes and charges). Except for charges mentioned in exclusions like tipping, government taxes, and any personal expenses. There may be additional surcharges which are payable directly to the hotel which will be referred to in the relevant travel package. Prices of products and services are current at the time of sharing quotes, however, are subject to change. All payments must be received in full prior to a confirmation being issued.
INFORMATION ON THIS WEBSITE
Information about offers on the website may be based on material provided by third party businesses ("merchants"). We do our best to verify the information provided to us by merchants but we cannot guarantee its accuracy on all occasions. You understand and agree that we cannot be held responsible for errors or omissions caused by incorrect or inadequate information supplied to us or by merchants. You agree to make your own enquiries to verify information provided and to assess the suitability of products before you purchase. All imagery and video on the website are for representational purposes only.
By using our website, you agree to comply with all applicable laws and regulations.
ORDERS
When you place an order to purchase a travel offer, you agree to be bound by this Agreement, including any merchant-specific terms and conditions listed under the “Fine Print” of the offer, and any specific terms and conditions of the merchant. Promotion of offers on our site does not constitute a legally binding offer, but rather an invitation to treat. We reserve the right to accept or reject your order for any reason at any time after the order has been made, including but not limited to, the unavailability of any product or service, an error in the price or product or service description, or an error in your order. If we cancel your order, we will provide a full refund of any payment received. Once placed, you cannot cancel your order except as set out in this Agreement.
TRAVEL AGREEMENTS AND TRAVEL PRODUCTS
Booking of travel arrangements and payment for travel products, which can include both land and passage components, constitutes proof that you have read our booking conditions and accept them without reservation as constituting the entire agreement between you and Travcast, which can only be varied by an officer of Travcast in writing.
All travel products arranged by Travcast are provided by Suppliers believed by Travcast to be reputable and to operate in accordance with the standards set down by their own local authorities. Those travel products are provided subject to those Suppliers’ terms, conditions, and limitations, and Travcast accepts no responsibility for them and does not make or give any warranty or representation as to their standard. Any legal recourse you may have in respect of those travel products is against those Suppliers and not against Travcast.
MERCHANT TERMS & CONDITIONS
Any terms and conditions of the supplier will always apply in addition to any specific terms of the offer stated by Travcast. For example, if a merchant is not open on certain days, the package will not be redeemable on those days. Refunds are not payable in the event that you are unable to use a package on account of the merchant's usual terms and conditions.
CONSECUTIVE DAYS
Unless the offer specifically provides otherwise, offers must be used over one continuous period, and packages cannot be split. For example, if a package entitles you to four nights at a resort, those four nights must be used consecutively - you cannot use two nights over one period and then two nights over another.
Changes in Price and Itineraries
Prices are quoted in Indian Rupees (unless stated otherwise) and are subject to change without notice. The price that is applicable at any time is that which is quoted at that time by our computer-based system. Some prices can only be guaranteed at the time the booking is made and may differ from that quoted as it is based on the “best available rate of the day from the supplier.”
Government taxes and charges imposed by suppliers or third parties, including airline fuel surcharges, taxes or ticketing fees are subject to change. If any increase in such taxes or charges or any currency fluctuation increases the price of your booking, we reserve the right to adjust your price by including additional charges, together with any applicable service fee and GST, at any time prior to our issuing your travel documentation following receipt of the balance of your price.
We will notify you of schedule or price changes made by suppliers for any reason beyond our control. If the change or changes result in your travel arrangements costing more, or otherwise being materially different from those prior to the change or changes being effected (and in respect of which we have already accepted your full payment) you may rearrange them or withdraw and monies already paid will be refunded less any charges levied by Suppliers. Any quote given is an estimate only of the price and is subject to written confirmation when accepted by a passenger within five (5) days of the quote being given. We reserve the right to correct any errors in amounts quoted, calculated or billed in respect of a booking, even if full payment has been made.
In the event of a change in itinerary (due to safety or events outside of our control) which results in cancellation or change fees in respect of flights (or other parts of your travel), we will notify you as soon as practicable. You will be responsible for any associated costs or will otherwise have the right to a refund (less any costs incurred or paid to third parties).
Insurance
You should immediately arrange your own insurance after purchasing any travel product. We recommend travel insurance (where available) against loss of deposits through cancellation charges, baggage loss, medical expenses, theft and the insolvency of Travcast or any of its suppliers. We make no representations or guarantees concerning reimbursements of funds paid by you under any insurance claim. You agree not to hold Travcast responsible for any decision made by insurers, and/or by any suppliers, or requirements of any overseas country or governmental authority or overseas laws and policies.
You will need to be aware that some insurers may not cover countries that are sanctioned by the United Nations. These countries may include Central African Republic, Crimea and Sevastopol, Democratic People's Republic of Korea (North Korea), Democratic Republic of the Congo, Eritrea, Former Yugoslavia, Guinea-Bissau, Iran, Iraq, ISIL (Da'esh) and Al-Qaida, Lebanon, Libya, Mali, Myanmar, Russia, Somalia, South Sudan, Sudan, Syria, The Taliban, Ukraine, Yemen and Zimbabwe. Additionally, insurers may not cover countries or regions that are the subject of a ‘Do not travel’ warning issued by the Indian Government. These additional countries may include Venezuela, Afghanistan, Burundi, Chad and Mali. Please read the Product Disclosure Statement when purchasing an insurance product.
Passports, Visa, Vaccinations, and Baggage
It is your responsibility to ensure that you have all necessary travel documents, such as passports, visas, and vaccinations, for your travel destination. Some countries may have entry requirements based on your health condition or other circumstances, so it is your responsibility to find out about and comply with these requirements. We recommend that you check with the embassies or consulates of the countries you are visiting for any health, entry, or visa requirements that are applicable.
Travcast is not responsible for any loss or expense you incur due to your failure to comply with these requirements or for any other reason beyond our control, including the refusal of entry to a country, detainment, or repatriation. You agree to indemnify and hold Travcast harmless from any claims or damages arising from your failure to comply with these requirements.
Liability
All content posted on, transmitted through, or linked from the Travcast website is the sole responsibility of the person from whom such content originated. You understand that we do not control and are not responsible for content made available through our website unless it originates from us. Consequently, by using our website, you may be exposed to content that you find offensive, indecent, inaccurate, misleading, or otherwise objectionable. You use the website at your own risk.
Travcast is not liable for any loss or damage to baggage or property, or for injury, illness, or death, or for any damages or claims whatsoever arising from loss, negligence, delay, or from the act, error, omission, default, or negligence of any person not its direct employee or under its exclusive control, including any act, error, omission, default, or negligence of any country, government, or governmental authority, officer, or employee. We are not responsible for any criminal conduct by any third parties.
All bookings made by Travcast with providers of transportation or other services are subject to the terms and conditions imposed on such suppliers in relation to matters that may not be expressly the subject of our agreement with them and, in particular, to the applicable laws, requirements, and policies of any government, governmental authority, or employee including visa, entry, exit, or transit.
Travcast does not accept responsibility or liability for any acts, omissions, or defaults whether negligent or otherwise, of suppliers. We are not responsible for the acts, omissions, or defaults (whether negligent or otherwise) of any governmental authorities, their officers, or employees or of any employees or agents of airlines, air carriers, coach operators, other land carriers, shipping companies or operators, cruise or ferry operators, any other transport providers, hoteliers, or other accommodation providers, any other facilities providers, tour directors, tour guides, travel agents, or the providers to you of meals, other goods or other services on your holiday or in relation to it and over whom we have no direct control.
Travcast is not liable for any injury, damage, loss, delay, additional expenses, or inconvenience caused by your own acts and/or omissions, or other events which are beyond our control including force majeure or other events including but not limited to war, civil disturbance, fire, floods, severe weather, acts of God, acts of government or any other authorities, failure of equipment or machinery.
Travcast does not accept liability or responsibility for any terms, conditions, or requirements of any third party who provides some service in the course of your holiday. Every effort is made to ensure website information is accurate at all times. However, we cannot be held responsible for printing or typographical errors or errors arising from unforeseen circumstances.
Limitations of Liability
The Company acts as an intermediary in arranging your holiday, which will be provided by other suppliers. The Company sells holidays in India and internationally that are arranged by the Company or by entities related to or affiliated with it. The Company provides you and other passengers with bookings, arrangements, ticketing and other ancillary and related services.
The Company does not itself provide the transport, accommodation, meals, or other facilities described on our website that you may receive on your holiday, all of which are provided by air and land carriers, cruise operators, hoteliers or suppliers of other services as principals.
The Company bears no responsibility as an intermediary and cannot be held responsible in case of damage caused to you by any of our suppliers or caused by you to our suppliers. You therefore commit to indemnify and hold harmless the Company against all damages or claims made by you. The above provisions do not apply to benefit the Company if the cause of the loss or claim against the Company arises directly as a result of a breach of any of these terms by the Company
Indemnity
You will at all times indemnify, and keep indemnified, us and our directors, officers, employees, and agents from and against any loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred or suffered by you or by us arising from any claim, demand, suit, action or proceeding by any person against you or us where such loss or liability arose out of, in connection with, or in respect of your conduct or breach of this agreement.
Links to Third Party Websites
Our website may include links to other websites, content or resources. These linked websites, content or resources may be operated by third parties, and we may have no responsibility or control over them.
The existence of these links does not imply that we endorse the linked website, content, or resource. You acknowledge that we have not reviewed any of these third-party websites, content, or resources, and we are not responsible for the material contained therein.
Standard of Service
The standard of service in your holiday is based on various factors, and neither the Company nor its servants or agents represent or guarantee the standard or fitness for purpose of the accommodation or services provided.
Complaints or Problems
We endeavour to ensure that the arrangements we have made for you are implemented as arranged. If a problem occurs, the most practical way to deal with it is to attempt resolution locally with the supplier (such as the hotel, tour operator, or airline) that time only.
If you fail to follow this course, any claim for compensation may be reduced or denied. If you have any unresolved complaint, details should be lodged in writing (with supporting documentation, including efforts made with the service provider to resolve it) directly to the Company within 30 days of return to your home country.
We have no liability (including for loss or damage) for any act, omission or default, whether negligent or otherwise, of any merchant. If you wish to make a complaint in respect of a merchant, you must email that complaint to support@travcast.in
Notwithstanding the nature of the complaint, refunds will only be provided in accordance with our Refund Policy.
GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 (the "Act") by a sole arbitrator appointed mutually by the parties or in accordance with the provisions of the Act. The arbitration proceedings shall be conducted in the English language at Lucknow, Uttar Pradesh, India. The award of the arbitrator shall be final and binding on the parties. The parties hereby submit to the exclusive jurisdiction of the courts at Lucknow, Uttar Pradesh, India.
Nothing in this clause shall prevent either party from seeking interim relief in any court of competent jurisdiction.
Intellectual Property
We reserve all intellectual property rights, including but not limited to, copyright in material and/or services provided by Travcast. You acknowledge that you do not have any right to use any of our marketing material, business names, trademarks, logos, domain names or other distinctive brand features without our prior written consent. Any trademarks used on the website that belong to third parties are used with their consent and remain the intellectual property of that party.
Communication by Us
By subscribing to our newsletter and offers, you consent to us sending you Administrative Emails and Promotional Emails. Administrative Emails include details of account activity and purchases you have made, while Promotional Emails consist of product information and new offers. You can opt-out of receiving promotional emails at any time by clicking the unsubscribe button at the bottom of our emails. For more information about these emails, please refer to our Privacy Policy.
Deposit Terms
Travcast offers the option for customers to secure dates and departures on certain ‘Limited Time Exclusives’ and ‘Tours or Cruises’ packages or refundable package offers by paying a 25% deposit of the total amount of the relevant package (plus any fee as outlined below) with the balance due at a later time.
Eligibility
The 25% Deposit option is available on certain ‘Limited Time Exclusives’, hotels, tours, and cruise packages, as well as 'Refundable' packages (excluding non-refundable rates), provided that the purchase is made at least:
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65 days in advance for ‘Limited Time Exclusives’ Packages;
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120 days in advance for Tours or Cruises;
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30 days before the free cancellation ends for refundable packages. (Different Dates For Different Packages)
Please note that the 25% Deposit option is not available on any flights (or the flight component of a flights + accommodation package), insurance, experiences or any other products or services that are not explicitly mentioned in the Deposit Terms.
