Introduction
Travcast is committed to providing our customers with the best possible travel experience. We understand that circumstances may arise that require a refund, and we have outlined our refund policy to provide clarity and transparency. If you have any questions or concerns about our refund policy, please do not hesitate to contact our customer service team for assistance.
This General Refund Policy (along with the specific booking / cancellation conditions set out in the offer and as outlined below) sets out the circumstances in which Travcast may provide refunds to our customers ("Customer" or "you") in respect of an offer.
This General Refund Policy does not apply to flights and any flights purchased through Travcast (including those purchased as part of a package) are subject to the refund policies of the respective flight operator. See Flights Policy for more information.
Travcast acknowledges that the Indian Consumer Protection Act, 2019 provides for certain statutory guarantees, which cannot be excluded, restricted or modified by Travcast. These warranties are in addition to any voluntary warranties provided by Travcast. Nothing in this Refund Policy affects your rights under the Indian Consumer Protection Act, 2019 or similar legislation regarding statutory guarantees to the extent those rights cannot be excluded.
Travcast will provide a refund where:
- The cancellation terms of the specific offer (as outlined in the ‘Terms and Conditions’ or the specific terms of the offer) expressly allow for a refund; or
- Prior to the redemption of the offer and during the validity period (as provided in the 'Terms and Conditions' of the offer) the provider of the offer ceases trading permanently or officially enters into administration or liquidation.
- We are required by law to do so.
Circumstances that do not qualify for refunds
For the avoidance of doubt, the following are circumstances that DO NOT qualify for refunds:
- If you have failed to read the Specific Terms and Conditions of the offer, or the General Terms and Conditions; or
- If you change your mind (except where such change of mind and request is within the required cancellation periods outlined in the relevant cancellation policy);
- If you are a ‘no-show’ and/or fail to check-in on your booking date;
- If you cannot redeem the offer prior to the end of the redemption period due to travel commitments; or
- If you cancel a scheduled booking such that the cancellation voids the package in accordance with the merchant’s cancellation policy;
- If the Deal experience did not meet your general expectations (for whatever reason);
- If you have had a dispute with the business on behalf of whom we are advertising the offer;
- Force Majeure Event: Any act, event or cause including earthquakes, cyclones, floods, fires, lightening, storms or other acts of God, strikes or industrial disputes, riots, terrorist acts, civil disturbances, breakages of machinery, or industrial conditions, or arising out of any other unexpected and exceptional cause, delays in transportation and dispositions or orders of governmental authority (including, without limitation, as a result of novel coronavirus (COVID-19) (whether new or existing), which prevents a trip to commence, continue or be completed.
If your hotel or resort booking for a Limited Time Exclusive Package is cancelled or is not able to be taken due to a Force Majeure Event (as defined above), Travcast will offer you a choice of either:
- A 100% Travcast credit in the amount paid for your purchase; or
- A refund less any unrecoverable costs (including but not limited to cancellation costs or monies not able to be recovered from third-party suppliers, marketing, production, content, finance, and any other costs incurred to sell the package).
Any credit resulting from a cancellation under this clause:
- Will have an expiry date of 1 year from the date of issue;
- Is not redeemable for cash;
Excludes flights or the flight component of any package (which is subject to the specific terms and conditions offered by the carrier).
Otherwise, except as set out above, Travcast will not be liable for any loss or damage incurred or suffered by the customer (including but not limited to) any cost, expense or loss incurred or suffered in connection with the booking or flights associated with the booking.
Travcast reserves the right to modify or amend this policy at any time without prior notice. Any changes made to this policy will be effective immediately upon posting the revised policy on our website.
Submitting a request for a refund
If you wish to request a refund for any travel booking made through Travcast, please contact our customer service team through the Contact Us page on our website. You will be required to provide full details of your booking and the reason for your refund request. We will review your request and respond as soon as possible.
Verification of refund request
To verify the validity of a refund request, Travcast may consult with the relevant travel provider responsible for fulfilling the booking. We may also ask for additional information to support your refund request.
Refusal of refund request
Travcast reserves the right to refuse a refund request if it falls outside the scope of this policy, if the request is misleading or incorrect, or if it is deemed fraudulent. We are under no obligation to provide a reason for refusal of a refund request.
Refund method & Timeline
If a refund is approved, Travcast will issue the refund within 7-10 Days of receiving the payment from hotels / resorts / airlines / partner vendors / foreign on ground transport providers / attraction tickets promoters etc. using the same payment method used to make the original booking, unless otherwise agreed upon by both parties. The refund amount will be the total amount paid by the customer minus any non-recoverable costs incurred by Travcast, such as cancellation fees or non-refundable expenses.
Force Majeure
Travcast recognizes that there may be situations beyond our control that prevent travel plans from being fulfilled, such as natural disasters, pandemics, or government restrictions. In such cases, we will work with our customers to provide flexible options, including rescheduling or refunds. However, Travcast cannot be held liable for any losses or damages resulting from a Force Majeure event.
